Privacy policy

Here is the complete Privacy Policy tailored specifically for Silkbyhaya, focusing on customer privacy, order security, and discreet packaging standards.

You can add this in your Shopify admin under Settings > Policies > Privacy Policy or create a new page under Online Store > Pages.

📁 5. Privacy Policy

Privacy Policy

At Silkbyhaya (silkbyhaya.com), accessible from https://silkbyhaya.com, your privacy and data security are our top priorities. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you visit silkbyhaya.com or place an order, we collect certain personal information necessary to fulfill your request:

  • Personal & Contact Details: Full Name, Phone Number, Email Address.

  • Delivery Information: Shipping Address, City, Postal Code, and Courier Delivery Instructions.

  • Order & Device Information: Items ordered, IP address, browser type, device information, and site interaction data via standard cookies.

2. How We Use Your Information

We use the collected information strictly for legitimate business purposes, including:

  • Order Processing & Delivery: Fulfilling purchases, processing Cash on Delivery (COD) transactions, and sending shipping updates/tracking links via SMS or email.

  • Customer Support: Responding to size queries, return requests, or direct messages on Instagram @silkbyhaya.

  • Store Improvement: Analyzing store traffic and user experience to improve product selection and page layouts.

3. 100% Discreet Packaging & Data Privacy

We respect the sensitive nature of intimate apparel and innerwear purchases:

  • Plain Mailers: All orders are shipped in discreet, plain outer packaging without product labels or descriptions visible on the outside.

  • Strict Confidentiality: Your delivery address and phone number are shared solely with authorized courier partners strictly for parcel handoff. We never sell, rent, or trade your personal data to third-party marketing brokers.

4. Cookies & Web Analytics

We use standard cookies and tracking pixels (such as the Meta/Facebook Pixel) to enhance site navigation, measure the effectiveness of our social media advertisements, and personalize your experience. You can choose to disable cookies through your browser settings at any time.

5. Data Security

We implement industry-standard security measures to ensure your personal information remains safe. All data transmitted through silkbyhaya.com is encrypted using Secure Sockets Layer (SSL) technology.

6. Your Rights

You have the right to access, update, or request the deletion of the personal information we hold about you. To update your details or request data removal, please contact us via Instagram or email.

7. Contact Information

If you have questions regarding this Privacy Policy or data practices, please reach out to us: